Self Exclusion Policy

Self-Exclusion Policy

If you feel you are at-risk and want to control your gambling or suspect utility, we offer you the option to self-exclude from betting with us. To be going on provide a outlined below, please visit your account preferences.

1. Overview

For the majority of people, gambling is an enjoyable leisure and entertainment activity; but for some, gambling can have a negative impact. As a result, we have developed this policy to communicate our approach to responsible gambling and maintaining harm to consumers who may be vulnerable to problem gambling.

2. What is Responsible Gambling?

Responsible gambling is a broad concept that aims to ensure gambling is conducted in a way that minimises the risks of harm associated with problem gambling or maximised. It requires the responsibility of individuals for their own actions, but also a shared responsibility among the sport of service providers.

3. What is Problem Gambling?

Problem gambling occurs when players lose control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.

4. Customer Care Principles

We are committed to providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.

5. Responsible Gambling Policy

We are committed to sharing responsibility with Governments and communities and individuals, by helping customers control spend gambling, and helping problem gamblers to identify their problem and risk information.

Some of the ways that we can do this are:

Allowing our customers to self-exclude (either temporarily or permanently) from betting with us.

Providing Responsible Gambling information and messages to our customers; Promoting sound Responsible Gambling in television adverts and at track which carry; and fostering our customers affected by problem gambling or gambling related support services.

We can provide you the following services.

maintaining the access of gambling related back to individuals and the broader community; enabling customers to make informed decisions about their gambling practices.

6. Betting Limits

enabling people adversely affected by gambling to have access to clearly and appropriate assistance and information. Customers can be facilitated understanding between individuals, communities, the gambling industry and Government of responsible gambling practices. and ensuring the gambling industry provides solid and supportive environment for the delivery of gambling products and services.

4. Minors

As a responsible operator, we are committed to protecting minors by actively taking steps to prevent minors from accessing our gaming activities. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

7. Filtering Options

Blocking software can be enabled to help prevent persons from accessing online casinos and gambling sites. Filtering software controls and restricts access to the device that you are using to access the gambling platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors.

8. Additional Help

If you are in need of help please contact our support team at admin@belplights.com or via our live chat services and any of our team will be able to give you the details of organisations who can assist you.

9. Conditions and Procedures

In strict accordance with by limiting or gambling for a set time. Self-exclusion can be temporary or permanent.

By registering one of self-exclusion time periods on offer you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion, the email will be sent to the email address used to register your account, and will display the date of self-exclusion completion.

Requests made via our Chat function will not be accepted. However, a customer

support agent still direct you to our customer support email service.

On receipt of an email request for account closure, the requested account and any linked accounts will be placed on our first list per 24-hr cooling off period whilst we disable your account or accounts, allowing all gambling activity. Once this time has passed, which time account of accounts remain closed, a customer support agent will inform you by email of your account closure and remind you of our self-exclusion policy. There will be no variation of these time periods. To proceed with this process, we will require

an email response. If we do not receive a response within a further 24 - hrs, your account will be reopened and confirmed by email.

If after considering the self-exclusion process, you do/who would like to proceed with a permanent self-exclusion, you will be required to set an exclusion period when making the request, we require you to place on account or a short self-exclusion period (cooling-off) of 24hrs- 6 months or a long-term self-exclusion, then will be a minimum period by email, the above terms and conditions will apply.

Our customers shall have the option to request a self-exclusion for a temporary or permanent You will not be able to access your account to withdraw any funds during your self-exclusion period. You will not be able to access affected by a self-exclusion has been set with us. Date You will be able to access your self-exclusion period is your during your any active Gett. The Cash Out function will be applied at the point of self-exclusion expectations. That will be the wall, which still are he returned or exempt future completion. While Self-exclusion, you are not eligible as any items of benefits, bonuses or incentives.

Once a self-exclusion is applied to your account, it will start to place until the request time has finished. A will not be removed or decreased for any reason. Permanent self- exclusion will remain above mentioned.

We will use all reasonable endeavors to ensure compliance with any responsible gambling legislation, rules, and regulations that may apply to our operations. We accept no responsibility or liable if you attempt to open any new account or linked account. In addition, we will not be held liable for any loss of funds if you continue to deposit with us using additional accounts which have previously not been declared. Any future wagers, placed made with and us until all customers during a requested self-exclusion period will be deemed null and void and any winnings forfeited, although you will still be able to retumble these if the account is reopened after the

Self-exclusion period. After self-exclusion, you acknowledge that:

• • You should not attempt to deposit or place any wager on any of your account during the self-exclusion period. If you do, your accounts may be withheld, and your self- exclusion.
• • We will not be able to send out any special offers during your self- exclusion
• • You will not be eligible to receive any promotional offers during your self- exclusion period, or obtain entry to a promotional or exclusion has been subjected
• • If you succeed in opening a new account during a self-exclusion period, we will close your account immediately, and any withdrawal will be declined from us any losses sustained by your and other customers.
• • Our responsibility is not to take reasonable steps to prevent you from gambling on any of our services. It is also the customer's responsibility to refrain from gambling with us during the period of self-exclusion.
• • A self-exclusion request is a voluntary request made by you. If you proceed to